FAQ TimeSaver Premier - Frequently Asked Questions

Q. What is the first thing I should do when I’m ready to process my files through TimeSaver Premier? 
Q. How do I update TimeSaver Premier to the current version?
Q. Why is it important that the program update be done?
Q. What do I do next to run TimeSaver Premier?
Q. At Step 1 of 3 in TimeSaver Premier, in the yellow box, there are several report files showing that are not my current quarter reports. Where did these come from?
Q. Is there a backup feature in TimeSaver Premier?
Q. While my files were processing, I received the following message: what does it mean?
Q. When I’m finished processing my files in TimeSaver Premier and I go into CallReporter Premier to finish my call report, my schedules still show all zeros. Why?
Q. If some or all of my reports are wrong, can I reprocess them in TimeSaver Premier once I already have my data loaded in CallReporter Premier?

FIS Regulatory Reporting sends an email to the TimeSaver Premier primary and secondary contacts we have on file each quarter end. This email contains important information about how to perform the TimeSaver Premier program update along with a brief instruction on processing your files through the program. This email comes to you from FIS REGULATORY SOLUTIONS.COM. The Subject Line in the email is always “TimeSaver Premier” followed by the quarter and the version number of the program update. Please watch for it in your email around the last week of the quarter.

Q. What is the first thing I should do when I’m ready to process my files through TimeSaver Premier? 

A. The very first thing to do before processing your files is to update the program to the current version.
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Q. How do I update TimeSaver Premier to the current version?

A. There are 2 methods for updating the program.
Preferred Method -- From your Start menu……
1. Close all other programs before beginning this update procedure.
2. Click the "Start" Button on the Windows Taskbar and select "Programs > Regulatory Solutions > TimeSaver Premier ", "Internet Update".
3. Click the "Next" button on the Welcome screen.
4. Click the "Next" button on the Update Available screen. This will download the current quarter update from the CallReporter.com web site.
5. Click the "Next" button on the Welcome screen to the TimeSaver Premier (current quarter) Installation Wizard screen.
6. Click the "Finish" button on the TimeSaver Premier (current quarter) Installation Complete screen.
7. When it brings you to the “Update Finished” screen, click the "Close" button to complete the installation.
8. Click on TimeSaver Premier from the shortcut on your desktop. Verify the version number in the blue banner at the top of the screen in parenthesis is correct.
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Alternate Method -- From CallReporter.com web site
If you are unable to complete the update using the preferred method, proceed to the FIS CallReporter.com web site and perform the update as follows.
1. Go to our web site: www.callreporter.com
2. Click on "Software Support", then click on "Downloads" and fill out the form.
3. Enter the password provided to you in the password field and click the "Continue" button.
4. The next web page will be the current quarter TimeSaver Premier download.
5. Click on "Download Now".
6. When the next window appears, choose "Run". (You may be asked to confirm you want to "run" the software.)
7. Follow the install prompts as they appear on your screen.
8. Click on TimeSaver Premier from the shortcut on your desktop. Verify the version number in the blue banner at the top of the screen in parenthesis is correct.
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Q. Why is it important that the program update be done?

A. FIS makes frequent program changes to TimeSaver Premier. If you do not update the program every quarter, you cannot be assured you have the most current version.. As a result, it may not run properly. This can affect the processing of your report files and cause negative results.

Q. What do I do next to run TimeSaver Premier?

A. The next step is to create the reports in text file format and put them in the user_data_files folder of your setup.
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Q. At Step 1 of 3 in TimeSaver Premier, in the yellow box, there are several report files showing that are not my current quarter reports. Where did these come from?

A. The reports showing in the yellow box are the actual files in the user_data_files folder or whatever folder you are using for your files to be processed in TimeSaver Premier. TimeSaver Premier knows which reports to process by the report date inside the text file so it isn’t critical that the older reports be removed. If it is confusing to see the extra reports in the folder, you may want to remove them by browsing to the location of the folder and deleting the appropriate files.
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Q. Is there a backup feature in TimeSaver Premier?

A. Yes! Please use it! If your computer crashes, it will save you invaluable time and effort in restoring your TimeSaver Premier setup. At the processing screen, click on Options, then, click the Backup button and follow the prompts to create your backup. We recommend you create the backup when you’re finished with your call report every quarter to ensure your report files and your configuration files are backed up.
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Q. While my files were processing, I received the following message: what does it mean?


 
A. Typically, this message is an indication the data TimeSaver Premier is trying to process on the report noted in the message is not in the same location it was when it was originally setup. Your core processor may have changed the report format. For example, the balance column the program is looking for may have shifted to the right or the left by several positions -- enough for the program to not be able to find it. If it is not able to find a key component of an account record, the configuration for the report will most likely need to be updated. This is normally a very simple fix! Please contact us and we will make a change to your setup for you.
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Q. When I’m finished processing my files in TimeSaver Premier and I go into CallReporter Premier to finish my call report, my schedules still show all zeros. Why?

A. When you “posted” the results into your call report, the values went into the TSP GL Table and TSP Reports Table; they do not go directly into the schedules. You are in control of when you want the values to be populated in the schedules. First, be sure to see if you have any new accounts to map or do any other maintenance. Then, you can populate the schedules with your values.
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Q. If some or all of my reports are wrong, can I reprocess them in TimeSaver Premier once I already have my data loaded in CallReporter Premier?

A. Yes! If your GL reports are incorrect and you have more than one GL report in your setup, be sure to reprocess all of them, not just the one that is incorrect or your TSP GL Table will be incomplete. Also, if some but not all of your reports in your TSP Reports Table are incorrect and you want to reprocess them, be sure to include all of them when you rerun TimeSaver Premier.
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