FAQ TimeSaver Premier Bankway - Frequently Asked Questions


Q. What is the first thing I should do when I’m ready to process my files through TSP Bankway?
Q. How do I update TSP Bankway to the current version?
Q. Why is it important that the program update be done?
Q. Is there a backup feature in TSP Bankway?
Q. When processing my files, a message popped up indicating there are undefined class codes in my setup. What does this mean?
Q. There is a value in my RCC schedule that came from the loan extract that I don’t understand. How can I reconcile it and to what?

FIS Regulatory Reporting sends an email to the TimeSaver Premier Bankway primary and secondary contacts we have on file each quarter end. This email contains important information about how to perform the TSP Bankway program update along with a brief instruction on processing your files through the program. This email comes to you from FIS REGULATORY SOLUTIONS.COM. The Subject Line in the email is always “TimeSaver Premier Bankway” followed by the quarter and the version number of the program update. Please watch for it in your email around the last week of the quarter.
 
Q. What is the first thing I should do when I’m ready to process my files through TSP Bankway?

A. The very first thing to do before processing your files is to update the program to the current version.
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Q. How do I update TSP Bankway to the current version?

A. There are 2 methods for updating the program.
 
Preferred Method -- From your Start menu……
 
1. Close all other programs before beginning this update procedure.
2. Click the "Start" Button on the Windows Taskbar and select "Programs > Regulatory Solutions > TimeSaver Premier Bankway", "Internet Update".
3. Click the "Next" button on the Welcome screen.
4. Click the "Next" button on the Update Available screen. This will download the current quarter update from the CallReporter.com web site.
5. Click the "Next" button on the Welcome screen to the TimeSaver Premier Bankway (current quarter) Installation Wizard screen.
6. Click the "Finish" button on the TimeSaver Premier Bankway (current quarter) Installation Complete screen.
7. When it brings you to the “Update Finished” screen, click the "Close" button to complete the installation.
8. Click on TSP Bankway from the shortcut on your desktop. Verify the version number in the blue banner at the top of the screen in parenthesis is correct.
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Alternate Method -- From CallReporter.com web site
If you are unable to complete the update using the preferred method, proceed to the FIS CallReporter.com web site and perform the update as follows.
1. Go to our web site: www.callreporter.com
2. Click on "Software Support", then click on "Downloads" and fill out the form.
3. Enter the password provided to you in the password field and click the "Continue" button.
4. The next web page will be the current quarter TimeSaver Premier Bankway download.
5. Click on "Download Now".
6. When the next window appears, choose "Run". (You may be asked to confirm you want to "run" the software.)
7. Follow the install prompts as they appear on your screen. Click on TSP Bankway from the shortcut on your desktop.
8. Verify the version number in the blue banner at the top of the screen in parenthesis is correct.
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Q. Why is it important that the program update be done?

A. FIS makes frequent program changes to TSP Bankway. If you do not update TSP Bankway every quarter, you cannot be assured you have the most current version of the program. As a result, it may not run properly. This can affect the processing of your file extracts and cause negative results.
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Q. Is there a backup feature in TSP Bankway?

A. Yes! Please use it! If your computer crashes, it will save you invaluable time and effort in restoring your TSP Bankway setup. At the processing screen, click on Options, then, click the Backup button and follow the prompts to create your backup. We recommend you create the backup when you’re finished with your call report every quarter to ensure your file extracts and your configuration files are backed up.
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Q. When processing my files, a message popped up indicating there are undefined class codes in my setup. What does this mean?

A. This means when the program was processing either your Deposit or Loan file extract, it determined there are records in the file with a class code that is not set up in your TSP Bankway configuration. You have the ability to update your configuration from within the TSP Bankway program. Please refer to How To Update Class Codes.PDF for step-by-step instructions on how to update your class code configuration.
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Q. There is a value in my RCC schedule that came from the loan extract that I don’t understand. How can I reconcile it and to what?

A. Your TSP Bankway setup was done by summarizing your loan and deposit data by class within each Bankway application. From there, summarized account records were created and mapped. If you are unable to reconcile or agree with a value that the program has determined, you can audit these account records to see which detail records in the file extract make up a particular value. To learn more about this feature, please refer to How To Audit Account Numbers.PDF.
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