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FAQ
CallReporter Premier - Frequently Asked
Questions Q.
How do I move/install the
Callreporter Premier on another PC? FULL INSTALLATIONS Q. How do I move/install the Callreporter Premier on another PC? A. You will need a
few things to do this properly. First you will want to make
a BACKUP using the Callreporter’s backup utility.
This is found by opening the program and clicking on the
File menu option located on the upper left hand corner of
the program. You can save this backup file anywhere, we just
need to get it to the new machine. Next you will have to
call Tech Support to obtain a PRODUCT ID KEY or you
will not be able to install the full program. Finally, you
will need the full install. If we send you a CD, the full install is on the CD however, you will need to browse the CD to see it.
FULL INSTALL FOR INTERNET USERS
DOWNLOADING & INSTALLING UPDATES A. If you normally
receive updates via the Internet every quarter, we always
send you an email and a letter with all of the update
instructions on it. On that email (or letter) there are the
Alternate Update instructions. In those instructions
there is a password. That password will get you into
the Callreporter Premier download area Q. I’m trying to update the Callreporter Premier but I get an error message. A. There are various
error messages that may appear when trying to update the
Callreporter program. It is possible that our server is busy
and you may need to try again. If you have tried several
times and it still doesn’t work you may have a Proxy
Server and/or other security restrictions that will
prevent the download. The next thing to try is the
Alternative Update Process located on the email or
letter that we send you every quarter. If you still have
trouble with this process, check with your IT department or
PC specialist to see if you have a proxy server or if you
have proper authorization to download files. After trying
these and you still have trouble, call Tech Support at
800-825-3772. Q. I’m trying to update the Callreporter Premier but it says that I already have the latest version. A. If you know that
this is not true and you are sure that there is an update,
you will need to follow the steps describe above. There are
no restrictions on our website for downloading files. The
only thing that prevents downloading is security
restrictions on your end. Q. I keep getting a message saying updates are available. What does this mean? A. It means that we
have put out an update and you should download it. A. You do not have
administrative rights
to write to the folder where the program’s data is being
installed. TRANSMITTING & DOWNLOADING FROM CDR A. When this error appears it usually means that your CDR account password has expired. When you see the error on screen;
AMMENDMENTS & RESTORING A PRIOR
QUARTER A. Open the
Callreporter Premier. At the top of the screen there is the
Tools Menu. In the Tools menu select Call
Manager. In the Call Manager you can select any quarter
you wish. The program will open that quarter and you have
full, complete use of that quarter. You can make changes,
reprint, retransmit amendments or do anything you like. This
will not affect your current data. A. To Amend the
CURRENT quarter after you have filed with the CDR: Open the
CallReporter Premier program, make your changes, and
transmit to the CDR. You’re done! Q. I’m getting an error Requested Registry Access is Denied. What does this mean? A. This often happens
when you are trying to go back to a prior quarter. You do
not have administrative rights to the registry. To perform
certain functions in the Callreporter program, it will
require that you have rights to the area in your PC’s
registry where we make those entries. Your IT person or
Network Administrator will need to give you full rights to
the folder where we put registry entries. This folder can be
found under HKEY_LOCAL_MACHINE\SOFTWARE\RegulatorySolutions\
- CREATING A PDF Q. I need to send/email the report to someone else. Is there an easy way of doing that? A. Yes. You can
create a PDF document that virtually anyone can read
using Adobe Acrobat Reader. Open the Callreporter
program and click on the Print icon. Select what you
would like to print or just select “Print All”. After you
have made your selection, you will see the “PDF” button at
the bottom of the screen. Click it and you will be able to
save this wherever you wish. After saving it, you can then
send it to anyone as an email attachment. DATABASE ISSUES Q. I am receiving an error message, “Unable to Establish Database Connection”, what do I do? A. Generally users
may see this when they have their data on the network. In
most cases, something has happened to the data directory.
Either it has been moved or deleted or your administrative
rights to that folder or drive have changed and you are no
longer authorized to write data to that folder. Check with
you IT Department or Network Administrator. |